Request deletion
To request deletion of applicable information associated with SHOMON services, email privacy@ciomon.com with the subject line Data Deletion Request.
Your message should identify the requesting business or account sufficiently for SHOMON AUTOMATIONS OPC to locate the relevant records and authenticate the request. For example, provide the business name, the email address associated with the service, and any relevant account or Page identifier available to you. Do not email passwords, access credentials, or other unnecessary sensitive information.
What happens next
- We will review the request and identify the applicable account or records.
- We may request reasonable additional verification before deletion to prevent unauthorized access or deletion.
- After validation, we will delete or anonymize applicable information unless retention is reasonably required for security, legal, fraud-prevention, accounting, dispute-resolution, backup-cycle, or other legitimate obligations.
- We will process validated requests within a reasonable period after verification and communicate when the request has been addressed or if further information is required.
Some information may remain temporarily in protected backups until the relevant backup cycle completes. Any retained information will remain subject to appropriate restrictions and will not be used for unrelated purposes.
Disconnecting Meta access and deleting data are distinct actions
Disconnecting access does not itself constitute a deletion request. If you want both actions, disconnect the integration and separately send a deletion request.
A customer may revoke SHOMON's access through the settings or business integration controls provided by Meta. Where an application-level disconnect option is available in a SHOMON service, it may revoke SHOMON's active connection or stop future access without automatically deleting historical records where retention is legitimately required.
To request deletion of SHOMON's applicable copy of information, follow the email instructions above even if access has already been disconnected.
Information held by Meta or other third parties
Deleting SHOMON's copy does not delete information held independently by Meta or another third-party platform. Information controlled by those platforms is governed by their own policies and account controls. Contact or use the controls of the relevant platform to request action on information it holds independently.
Need assistance?
For questions about deletion or other privacy rights, contact privacy@ciomon.com. Additional information about our handling practices is available in the Privacy Policy.